POOL WORLD INC
Spokane Valley, WA
Pool World Inc is a family-owned swimming pool, hot tub, and spa retailer and contractor established in 1976 and headquartered at 13524 E Sprague Ave, Spokane Valley, WA 99216. The company operates multiple locations across Eastern Washington and North Idaho, including Spokane and Coeur d'Alene, ID. Founded by Kerry and Lyla Henderson, it currently employs approximately 70 workers and offers in-ground and above-ground pool construction, vinyl and gunite pools, and is an authorized dealer for Hot Spring and Caldera hot tub brands. The company is registered as an active Washington contractor (License POOLWI*241CP) since 1976 with a $30,000 bond and $1,000,000 liability insurance.
License facts verified August 22, 2026 · Web research from August 22, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 22, 2026
- License numberOK
POOLWI*241CP
source ↗ — retrieved August 22, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 22, 2026
- Registered sinceOK
1976-02-17
source ↗ — retrieved August 22, 2026
- Registration expiresOK
2028-01-22
source ↗ — retrieved August 22, 2026
- BondOK
$30,000 — Contractors Bonding & Insurance Co
Effective 2026-01-22, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 22, 2026
- Liability insuranceOK
$1,000,000 — Hartford Underwriters Ins Co
source ↗ — retrieved August 22, 2026
- Business entityOK
Corporation — UBI 600183883
source ↗ — retrieved August 22, 2026
- PrincipalOK
HENDERSON, LYLA M
source ↗ — retrieved August 22, 2026
Reputation
Pool World Inc maintains a mixed reputation with long-standing presence in the Spokane market. The company is not BBB Accredited and has received an A+ rating based on limited complaint volume. Independent reviews on Yelp reflect both positive feedback regarding customer service and knowledge sharing, and critical complaints regarding warranty disputes, repair costs, and deposit practices. A 2026 Spokesman-Review feature confirmed the company's 50-year operational history and market presence. The company was defendant in a federal copyright infringement lawsuit unrelated to construction or consumer fraud.
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Better Business Bureau (BBB) ↗ | A+ | 1 | Not BBB Accredited. One customer review on file at 5/5 stars. BBB records show one billing/communication dispute complaint marked as resolved to customer satisfaction regarding a disputed $1,600 bill and internal communication issues. |
| Yelp ↗ | Mixed | Multiple locations with combined 37+ reviews | Multiple location listings across Spokane Valley, East Sprague, and North Spokane. Positive reviews praise friendly staff and product knowledge. Negative reviews report warranty denial on pool cover rope repairs ($1,100 estimate becoming $1,800 repair with no warranty on second failure), and complaints about deposit practices and inventory uncertainty for hot tub deliveries with $200 non-refundable deposits. |
| Facebook ↗ | — | — | Company maintains active promotional page (Pool World North Spokane) with no independent rating data found. |
| Angi/HomeAdvisor | — | — | No company profile or reviews found on these platforms. |
In the news
Pool World Celebrates 50-Year Anniversary ↗
Spokesman-Review feature (February 2026) confirming Pool World's founding in 1976 by Kerry and Lyla Henderson, current founder age 93, employment of approximately 70 workers across four Eastern Washington and North Idaho locations, and description as one of Spokane's only one-stop shops for pool and spa needs.
Pool World Builds New Home for Its Coeur d'Alene Store ↗
2016 Spokane Journal of Business article corroborating founding story and expansion history, noting Kerry and Lyla Henderson founded Pool World at flagship store location 13524 E. Sprague in Spokane Valley in 1976.
Complaints
- BBB complaint regarding internal communication failures and disputed $1,600 bill. Complainant stated: 'Pool Word lacks internal communication and they are trying to make my family responsible for their lack of internal controls... a threatening email with a bill now for $1600.' Complaint was later marked resolved to customer satisfaction. — source ↗
- Yelp review reporting automatic pool cover rope repair estimate of $1,100 that increased to $1,800, followed by second rope failure shortly after completion. Customer reported Pool World denied warranty coverage, stating 'there was NO WARRANTY' on the repair work. — source ↗
- Yelp review alleging predatory deposit practices where Pool World collects $200 down payment on hot tub orders while claiming uncertainty about delivery dates, characterizing the practice as passing inventory risk burden to customers while retaining deposits. — source ↗
Red flags
- Pool World, Inc. was defendant in federal copyright infringement lawsuit (Prepared Food Photos, Inc. v. Pool World, Inc., Case No. 2:23-cv-00160-TOR, Eastern District of Washington). This was a stock-photo/marketing copyright dispute rather than a construction-defect or consumer-fraud case. — source ↗
Home-state license
WA: ACTIVE — registered since 1976-02-17, expires 2028-01-22. Bond: $30,000 (Contractors Bonding & Insurance Co). Liability Insurance: $1,000,000 (Hartford Underwriters Ins Co). No disciplinary actions, suspensions, or license problems evident. — source ↗
High confidence in identity matching across all sources. Pool World Inc's 1976 founding date, Spokane Valley headquarters address, owner names (Lyla M. Henderson, Mark Henderson), business type, and corporate structure (UBI 600183883) are consistently documented across independent sources including BBB, Yelp, company website, Spokesman-Review, Spokane Journal of Business, and federal court records. No evidence found of newly-formed entity, out-of-state operation with unclear local presence, or post-disaster contractor red flags. Federal lawsuit is routine copyright dispute. Yelp complaints reflect service/warranty disputes rather than fraud allegations. No license discipline found. All identity and registration claims align with verified WA L&I official records.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 22, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.