MODERN GLASS COMPANY
Coeur d'Alene, ID
Family-owned commercial and residential glazing contractor headquartered in Coeur d'Alene, ID, with operations in Spokane Valley, WA. Founded in 1947, now in third generation of ownership under President Kathy Millard. WA L&I licensed (MODERI*203J5, active since 1980) and Idaho registered (RCE-2879). Services include commercial glazing, residential glazing, windows, doors, skylights, storefronts, curtainwalls, automatic entrances, and shower doors. Serves greater Coeur d'Alene and Spokane metro areas.
License facts verified August 26, 2026 · Web research from August 26, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 26, 2026
- License numberOK
MODERI*203J5
source ↗ — retrieved August 26, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 26, 2026
- Registered sinceOK
1980-04-25
source ↗ — retrieved August 26, 2026
- Registration expiresOK
2027-04-03
source ↗ — retrieved August 26, 2026
- BondOK
$30,000 — Travelers Cas Insurance Co of America
Effective 2025-03-13, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 26, 2026
- Liability insuranceOK
$1,000,000 — Middlesex Insurance Company
source ↗ — retrieved August 26, 2026
- Business entityOK
Corporation — UBI 600135394
source ↗ — retrieved August 26, 2026
- PrincipalOK
CULPEPPER, KEVIN J
source ↗ — retrieved August 26, 2026
Reputation
Modern Glass Company maintains positive overall reputation across review platforms with mid-4-star ratings. Google and Birdeye reviews average 4.5 and 4.3 stars respectively, with consistent praise for workmanship and professionalism. BBB rating A+ (not accredited). Reviews occasionally note communication concerns. No major complaints, litigation, or license disciplinary actions identified.
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Google Reviews | 4.5 stars | 41 | Positive feedback highlights quality of workmanship and professionalism. |
| Birdeye ↗ | 4.3 stars | 54 | Aggregated platform rating reflecting customer satisfaction. |
| Better Business Bureau (BBB) ↗ | A+ | — | A+ rating; not BBB accredited. Complaint details not fully visible in retrieved excerpt; homeowner should verify directly on live BBB page. |
| Yelp ↗ | — | — | Profile exists with 11 photos and company description; no visible star rating or written reviews in retrieved data. |
| HomeAdvisor ↗ | — | — | Profile exists; no aggregate rating or review count visible in retrieved excerpt. |
| LeadSmart aggregator ↗ | 6.5/10 | — | Mixed sentiment reflecting generally positive reviews with some negative feedback regarding communication issues and disputed lead-mitigation claims. |
| TopDoorsWindows aggregator ↗ | — | — | Multiple reviewers cited excellent customer service, competitive pricing, high-quality products, and accuracy in measuring and installation. |
Home-state license
Idaho: Registered (RCE-2879); current status should be independently verified on Idaho DOPL public portal at https://edopl.idaho.gov/OnlineServices/?link=PubSearch — source ↗
Confidence that these findings refer to the exact company in question is high. Multiple independent sources (BBB, LinkedIn, RocketReach, company website, SHBA directory) consistently show the same address, 1947 founding date, leadership names (Kathy Millard as President since 2010, Kevin Culpepper as Vice President matching WA L&I principal), and paired license numbers (ID RCE-2879 / WA MODERI*203J5). WA L&I records are authoritative and show active registration since April 25, 1980, expiring April 3, 2027, with $30,000 surety bond and $1,000,000 liability insurance. No lawsuits, scam reports, or license disciplinary actions found; one unverified complaint theme about communication exists in review aggregators but did not rise to formal complaint level. Web searches returned unrelated similarly-named companies in New Jersey and California lawsuits—these are distinct entities and not relevant to this company.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 26, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.