H2O WELL SERVICE
Hayden Lake, ID
H2O Well Service is a water well drilling, pump installation/repair, and water treatment company founded in 1976, operating as an LLC with headquarters at 582 W Hayden Ave, Hayden Lake, ID 83835, and branches in Sagle and Deer Park, WA. The company serves Eastern Washington and North Idaho with a team of approximately 50 full-time professionals. Principal Kyle Austin Buffenmyer holds active Washington state contractor registration (H2OWEWS745MN) as of July 2026. Leadership includes President Tom Richardson and co-owner Josh Richardson.
License facts verified August 26, 2026 · Web research from August 26, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 26, 2026
- License numberOK
H2OWEWS745MN
source ↗ — retrieved August 26, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 26, 2026
- Registered sinceCaution
2026-07-15
Registered less than a year ago — ask why, and check their history in other states.
source ↗ — retrieved August 26, 2026
- Registration expiresOK
2028-07-15
source ↗ — retrieved August 26, 2026
- BondOK
$15,000 — MERCHANTS NATIONAL BONDING INC
Effective 2026-07-01, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 26, 2026
- Liability insuranceOK
$1,000,000 — Employers Mutual Casualty Co
source ↗ — retrieved August 26, 2026
- Business entityOK
Limited Liability Company — UBI 606239210
source ↗ — retrieved August 26, 2026
- PrincipalOK
BUFFENMYER, KYLE AUSTIN
source ↗ — retrieved August 26, 2026
Reputation
H2O Well Service has mixed online reviews with ratings ranging from 3 to 3.5 stars across multiple platforms. The company maintains an active Washington contractor license and is documented on industry directories. One notable customer complaint regarding pricing was identified on the Better Business Bureau profile. The company is not BBB Accredited. Overall reputation reflects a longstanding regional business with both positive long-term customer relationships and at least one significant pricing dispute.
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Yelp ↗ | — | 18 | 18 reviews available. Sample positive review mentions professional service and quick repairs. |
| Yahoo Local ↗ | 3.5 stars | 18 | Rated 3.5 stars across 18 reviews. Positive reviews cite prompt service, reasonable rates, and professional technicians over multi-year relationships. |
| Yellow Pages ↗ | 3 stars | — | Rated 3 stars. Long-time customer review praises quick, professional, and thorough service. Note: Yellow Pages aggregates multiple well-drilling companies on some listings, creating potential review attribution ambiguity. |
| Better Business Bureau ↗ | — | — | Business profile exists; company is NOT BBB Accredited. Profile directs consumers to Idaho Department of Water Resources for regulatory complaints. |
| BuildZoom ↗ | — | 0 | BuildZoom score of 111 places company above 96% of Idaho contractors. Verified license active as of April 2026. No reviews received on BuildZoom platform. Company documented as having worked on at least 81 projects over past 3 years and 1,212 permitted projects total. |
Complaints
- BBB-hosted customer review alleges company charged $5,100 to install a $500 well pump. Reviewer stated company knew customer had urgent need (well pump failure with household members present) and exploited the situation. Review text was truncated in source retrieval. — source ↗
- Yellow Pages review (attribution ambiguity noted due to page aggregation of multiple contractors) states 'Never use this business. They have the worst customer service I have ever experienced. They have failed to call me back on multiple occasions.' — source ↗
Home-state license
Idaho: Current status not independently verified in this research from Idaho Department of Public Lands official portal; however, BuildZoom references Idaho Division of Building Safety licensing and reports company has worked on 1,212 permitted projects, suggesting active standing. Company claims founding in 1976. Homeowners should verify current Idaho registration status directly via Idaho DOPL public portal (edopl.idaho.gov). — source ↗
Confidence that these findings refer to the registered entity is moderate-to-high. Business name, Hayden ID headquarters address, well-drilling/water-service industry type, and branches in Washington all align with the WA L&I registration. The principal Kyle Austin Buffenmyer is confirmed as a listed individual member on WellOwner.org industry directory (https://wellowner.org/contractor/h2o-well-service/), reinforcing entity identification. WA L&I registration is verified as ACTIVE. Company claims 1976 founding, which could not be independently verified beyond company self-reporting and industry directory listings. Some Yellow Pages review pages aggregate multiple well-drilling companies, creating potential attribution ambiguity for certain reviews. No court records, regulatory disciplinary actions, or license suspensions were found. No news coverage connecting the company to disaster-relief work or fire rebuilding was identified, despite Spokane being listed in normal service area. The company's relatively recent WA registration date (July 2026) reflects the WA registration record only and does not indicate shell company formation; Idaho operations history extends to 1976 per company materials and third-party directories.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 26, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.