Skip to main content
Spokane Builder Check

GREENSTONE HOMES

Liberty Lake, WA

Greenstone Homes (also referenced as Greenstone Corporation) is a Liberty Lake, WA-based home builder and land developer operating in the Spokane, Spokane Valley, Liberty Lake, Post Falls, and Coeur d'Alene, ID market since the early 1980s. It is led by President/CEO Joe Frank and Treasurer Jennifer Frank Chaparro, is BBB accredited with an A+ rating, and is described as a multi-generation, family-rooted Inland Northwest builder offering land development, custom and quick move-in homes, and related services.

Generated August 19, 2026. Reports refresh automatically as they age.

Hard facts

WA contractor registrationMissing

Not found

No WA L&I registration found under this exact name. Some companies register under a different legal name (for example, a parent corporation) — search the L&I verify site yourself before concluding they're unregistered. Working unregistered is illegal in Washington.

source ↗ — retrieved August 19, 2026

License numberMissing

Not found

source ↗ — retrieved August 19, 2026

License typeMissing

Not found

source ↗ — retrieved August 19, 2026

Registered sinceMissing

Not found

source ↗ — retrieved August 19, 2026

Registration expiresMissing

Not found

source ↗ — retrieved August 19, 2026

BondMissing

Not found

source ↗ — retrieved August 19, 2026

Liability insuranceMissing

Not found

source ↗ — retrieved August 19, 2026

Business entityMissing

Not found

source ↗ — retrieved August 19, 2026

PrincipalMissing

Not found

source ↗ — retrieved August 19, 2026

Reputation

Greenstone Homes shows generally positive customer sentiment across aggregated review platforms (roughly 4.5 stars on Google/Houzz via aggregators) and holds BBB accreditation with an A+ rating, but has a thin, mixed presence on Yelp and a handful of specific, documented consumer complaints regarding workmanship communication, landscaping promises, and pricing disputes. No news coverage tying the company to any Spokane-area disaster rebuild effort was found.

Reviews by platform

PlatformRatingReviewsNotes
Better Business Bureau (BBB)A+BBB accredited since 11/13/2015; business started 6/11/1984; file opened 4/17/2003; at least one detailed, contested complaint on record.
Google (via Birdeye aggregator)4.597Positive comments cite responsive sales/build staff; the same aggregator page also surfaces a negative cabinet-dispute review.
Yelp32Very limited independent activity; minimal reviews and low engagement compared to other platforms.
Houzz4.77Profile describes over 30 years in business as leading Inland Northwest builder; individual review text not directly visible in search.
TopRatedLocal (aggregate of 3 verified review sites)4.5664Aggregate Rating Score of 86.61 across Google, Yelp, and Houzz.
Glassdoor (employee reviews)1Only one anonymous employee review found, touching on work-life balance/after-hours contact; sample size too small for conclusions.

Complaints

  • A BBB complaint (#21814194) alleges a homeowner was misled about cabinet color options installed in their home, with the consumer stating the installed cabinets were 'drastically different in color to what was originally offered' and alleging a cover-up by a specific employee; BBB status indicates the business responded but the consumer did not confirm satisfaction with the resolution.source ↗
  • A Revdex-mirrored complaint from a Coeur d'Alene-area buyer alleges promised 'maintenance-free' landscaping was not delivered, resulting in added costs for replacing plants and increased water usage.source ↗
  • A Revdex-mirrored complaint alleges the sale price was raised after an offer was submitted, that a homebuyer credit was folded back into the asking price, and disputes a $1,500 apartment lease-break fee tied to a Greenstone-owned property.source ↗

Red flags

  • An unresolved BBB complaint includes a consumer allegation that 'select Greenstone Homes employees are engaged in a cover-up' regarding a cabinet color discrepancy, and BBB's status language indicates the consumer did not confirm acceptance of the company's response.source ↗
  • A documented complaint alleges the company raised the sale price after a purchase offer was submitted and folded a homebuyer credit back into the asking price.source ↗

Multiple independent sources (BBB, LinkedIn, Houzz, Yellow Pages, Birdeye/Google aggregation, TopRatedLocal) consistently cite the same Liberty Lake, WA address, phone number, and leadership (Joe Frank), giving reasonable confidence they refer to the same entity. The Revdex complaints plausibly pertain to this same company based on geographic match (Coeur d'Alene-area developments) but could not be 100% cross-verified against original BBB case numbers. No news coverage was found linking this company to any Spokane-area wildfire or disaster-rebuild effort; this is an information gap rather than a negative finding. Additionally, the company's current Washington L&I contractor license, bond, and insurance status could not be independently verified in this research and should be checked directly by any homeowner before contracting; this is flagged as an unverified lead, not a confirmed licensing issue. Researchers should also be aware of several unrelated, similarly named businesses (e.g., Greenstone Homes LLC in North Carolina, Greenstone Home Solutions in Denver, Greenstone Construction LLC in Lakewood CO, and the unrelated Greenstone Legal Group) that could cause name confusion but have no connection to this Liberty Lake, WA builder.

Before you sign

Get a written, detailed contract before work starts or money changes hands

A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.

Be cautious about large upfront deposits

Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.

Pay by completed milestone, never ahead of the work

Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.

Get lien releases from subcontractors and suppliers before final payment

In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.

Get a certificate of insurance that names you

A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.

Verify the license and bond yourself at L&I — don't take their word for it

Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.

Ask for local references from the last two years, and call them

References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.

Never sign an assignment of insurance benefits without review

An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.

This report was assembled automatically from public records and web sources on August 19, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.