GOLD SEAL MECHANICAL INC
Spokane Valley, Washington
Gold Seal Mechanical Inc, a corporation registered in Washington since 1971, operates as Gold Seal Plumbing. Founded in 1967 by Robert E. Dixon Sr. and Richard L. Dixon as a plumbing company, it is based at 5524 E Boone Ave, Spokane, Washington. The company serves residential and commercial clients across Eastern Washington with plumbing, sewer/drain, and water heater services, and is marketed as the largest open plumbing shop in Eastern Washington. Richard Lawrence Dixon is the principal and majority shareholder; his son Chris Dixon serves as interim CEO and vice president of the board as of 2026.
License facts verified August 22, 2026 · Web research from August 22, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 22, 2026
- License numberOK
GOLDSM*290C4
source ↗ — retrieved August 22, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 22, 2026
- Registered sinceOK
1971-02-24
source ↗ — retrieved August 22, 2026
- Registration expiresOK
2027-04-23
source ↗ — retrieved August 22, 2026
- BondOK
$30,000 — Contractors Bonding & Insurance Co
Effective 2025-04-23, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 22, 2026
- Liability insuranceOK
$1,000,000 — Cincinnati Ins Co
source ↗ — retrieved August 22, 2026
- Business entityOK
Corporation — UBI 328054282
source ↗ — retrieved August 22, 2026
- PrincipalOK
DIXON, RICHARD LAWRENCE
source ↗ — retrieved August 22, 2026
Reputation
Gold Seal Plumbing maintains predominantly positive ratings across consumer review platforms (4.4–4.8 star range) and holds an A+ accreditation with the Better Business Bureau since 1999. The company is active and in good standing with Washington State L&I, with a $30,000 bond and $1,000,000 liability insurance. Complaints are limited to isolated customer service and pricing concerns; no fraud allegations, lawsuits, license disciplinary actions, or scam reports were identified. Employee reviews are mixed (3.3/5 stars based on 4 reviews).
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Better Business Bureau (BBB) ↗ | A+ | — | Accredited since July 1, 1999. BBB ratings do not include customer reviews in their calculation. Individual customer reviews are mixed, with complaints about high pricing (e.g., $1,400 for sink and supply line) and scheduling/text-confirmation policy frustrations. |
| Yelp ↗ | — | 77 | 77 reviews as of research update; specific star rating not extracted from available search results. |
| Angi ↗ | 4.4 | — | Overall rating of 4.4 out of 5 stars. |
| HomeAdvisor ↗ | 4.7 | — | Overall rating of 4.7 out of 5 stars. Mixed reviews include one negative report of a failed $1,500 water-jetting job for sewage backup within 5 days, alongside positive comments describing service as very efficient, friendly, and professional. |
| Facebook ↗ | — | 769 | 96% recommend based on 769 reviews. Page shows 1,038 likes, 94 talking about this, and 78 check-ins. |
| Birdeye (review aggregator) ↗ | 4.8 | 11,778 | 4.8 rating aggregated across 11,778 reviews sourced from BBB (355), Google (11,404), and Yellow Pages (19). Sample comments are largely positive. |
| Nextdoor | — | 154 | Comes highly recommended by local neighbors for quick, efficient, and high-quality service. Customers appreciate fair pricing and valuable advice. 154 neighbor favorites. |
| Indeed (Employee Reviews) | 3.3 | 4 | Employee reviews only (not customer reviews). One employee noted journeyman plumbers are rude to everyone, especially apprentices; another called it one of the better places to work as a plumber. |
In the news
Gold Seal Plumbing Leadership Transition ↗
January 2026 Spokane Journal of Business article reporting that Richard Dixon, co-founder and CEO of Gold Seal Plumbing, has stepped down from the CEO role but remains president of the company's board of directors. His son Chris Dixon has assumed the interim CEO role and also serves as vice president of the board. Richard Dixon continues as majority shareholder.
Complaints
- Customer charged approximately $1,400 for sink and supply line installation; described as high cost for elderly couple. — source ↗
- Scheduling frustration and no-show incident involving text-confirmation policy that customer found inflexible. — source ↗
- Customer reported failed water-jetting repair for sewage backup problem that was not resolved within 5 days, despite $1,500 service charge. — source ↗
Home-state license
Washington: ACTIVE. Registered since February 24, 1971; expires April 23, 2027. License number: GOLDSM*290C4. Bonded ($30,000 by Contractors Bonding & Insurance Co) and insured ($1,000,000 liability by Cincinnati Insurance Co). No disciplinary actions or license violations identified.
Confidence is high that all consumer review platforms and news coverage refer to the same entity (consistent address, phone, founding story, and Dixon family leadership). No connection to August 2026 Spokane Complex Fires was found in any news coverage, fire reports, or disaster-rebuild documentation — this appears to be a genuine absence of coverage. Caution: A separate, unrelated business called Gold Seal Auto RV Marine Repair (1118 Northwest Blvd, Spokane) exists and is not accredited by BBB; do not confuse it with Gold Seal Mechanical Inc. Homeowners should independently verify current WA L&I status and BBB details directly, as conditions can change during high-demand disaster-rebuild periods.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 22, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.