BOUTEN CONSTRUCTION COMPANY
Spokane, WA
Bouten Construction Company is a Spokane, WA-based general contractor holding an active Washington State L&I contractor registration (license BOUTECC371N0), registered since 1963-08-20 and expiring 2027-01-09, with a $30,000 bond through Liberty Mutual Ins Co and $1,000,000 liability insurance through Alaska National Insurance Co. The business is organized as a corporation (UBI 328015206) with William O. Bouten listed as principal. The company also maintains offices in Richland, WA and holds local municipal licenses in Tukwila and Pasco, WA. It has operated for decades in Washington, Idaho, and Montana, and underwent a leadership transition in 2022 when Tim Thomas became its fourth president and the first non-Bouten family member to hold that role.
License facts verified August 22, 2026 · Web research from August 22, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 22, 2026
- License numberOK
BOUTECC371N0
source ↗ — retrieved August 22, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 22, 2026
- Registered sinceOK
1963-08-20
source ↗ — retrieved August 22, 2026
- Registration expiresOK
2027-01-09
source ↗ — retrieved August 22, 2026
- BondOK
$30,000 — Liberty Mutual Ins Co
Effective 2024-07-01, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 22, 2026
- Liability insuranceOK
$1,000,000 — Alaska National Insurance Co
source ↗ — retrieved August 22, 2026
- Business entityOK
Corporation — UBI 328015206
source ↗ — retrieved August 22, 2026
- PrincipalOK
BOUTEN, WILLIAM O
source ↗ — retrieved August 22, 2026
Reputation
Bouten Construction Company shows a generally positive but thinly documented reputation across review platforms. Customer-facing review volume is low: a third-party aggregator (ServiceAgent) reports a 4.1-star Google rating from 16 reviews, BuildZoom reports no customer reviews but ranks the company in the top 2% of Washington contractors based on permit activity (95+ projects over 3 years), and BBB lists the company as not accredited without a visible complaint count in available snippets. Employee-review platforms (Glassdoor, Indeed) show positive sentiment but reflect workplace culture rather than customer satisfaction. No litigation, license discipline, scam reports, or news coverage tying the company to disaster-rebuild work were located in the searches completed.
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Google (via ServiceAgent aggregator) ↗ | 4.1 | 16 | Secondary aggregator summary of Google reviews, not a direct pull from Google Business Profile. |
| Yelp ↗ | — | — | Two separate Yelp listings exist under the same business name at different Spokane addresses (627 N Napa St and 1824 E Springfield Ave); star ratings and review counts were not captured in available search snippets, and it is unclear if one listing is outdated. |
| BBB (Better Business Bureau) ↗ | — | — | Listed as 'Not BBB Accredited' under Building Contractors in Spokane, WA; file opened 6/4/2001; 'Years in Business: 62' listed. No letter grade or complaint count was visible in the retrieved snippet. |
| Facebook ↗ | — | — | Page shows 1,059 likes, 11 talking about this, 4 check-ins. No star rating or written reviews captured. |
| Glassdoor (employee reviews) ↗ | 3.9 | 6 | Employee-side reviews only; 68% would recommend to a friend, 100% approve of CEO Tim Thomas. Not a measure of customer/homeowner satisfaction. |
| Indeed (employee reviews) ↗ | — | — | Employee review describing the company as organized, professional, and safety-conscious; not customer feedback. |
| BuildZoom ↗ | — | 0 | No customer reviews on file, but BuildZoom score of 114 ranks the company in the top 2% of 128,670 Washington licensed contractors, based on permit records showing at least 95 projects over the past 3 years. Also lists related local licenses in Tukwila, WA and Pasco, WA. |
Red flags
- The company's Facebook page states it has been 'in business since 1944,' while the BBB profile lists 'Years in Business: 62' with a file opened 6/4/2001, implying a founding date around 1963 — consistent with the WA L&I registration date of 1963-08-20 rather than the 1944 date claimed on Facebook. — source ↗
Home-state license
WA: Active
Confidence that all sourced listings (BBB, BuildZoom, ServiceAgent, Facebook, LinkedIn) refer to the same entity as WA license BOUTECC371N0 is moderate-to-high, based on matching principal name (William O. Bouten), consistent Spokane address, and matching phone number across sources. Two unresolved inconsistencies remain: (1) two differing Yelp listings under the same business name at different Spokane addresses, which may reflect an address change or a duplicate/legacy listing; and (2) the 1944-vs-1963 founding date discrepancy noted above. Additionally, this research session's search access was exhausted after one batch of queries, so news coverage (including any potential connection to Spokane-area wildfire rebuilding work) and a fuller complaint/litigation history could not be independently confirmed; any such connection should be treated as an unverified lead pending further direct search, not as a confirmed absence of coverage.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 22, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.