BANNER FURNACE & FUEL CO INC
Spokane, WA
Established heating, cooling, and fuel delivery company based in Spokane, WA since 1924, registered as an active Washington contractor (License BANNEFF378NT) since 1963. Offers HVAC services, propane and oil sales, furnace cleaning, and fuel-card services. Family-owned business with 60 employees, led by principals including Gary L. McLaughlin (President) and MCLAUGHLIN, JEAN E (registered principal). Physical location: 122 N Helena St, Spokane, WA 99202.
License facts verified August 22, 2026 · Web research from August 22, 2026. Reports refresh automatically as they age.
Hard facts
- WA contractor registrationOK
ACTIVE
source ↗ — retrieved August 22, 2026
- License numberOK
BANNEFF378NT
source ↗ — retrieved August 22, 2026
- License typeOK
CONSTRUCTION CONTRACTOR
source ↗ — retrieved August 22, 2026
- Registered sinceOK
1963-08-30
source ↗ — retrieved August 22, 2026
- Registration expiresOK
2027-10-05
source ↗ — retrieved August 22, 2026
- BondOK
$30,000 — Travelers Cas and Surety Co of America
Effective 2024-12-05, expires Until Canceled. Claims against the bond aren't in this dataset — check the L&I verify page.
source ↗ — retrieved August 22, 2026
- Liability insuranceOK
$1,000,000 — GUIDEONE INSURANCE COMPANY
source ↗ — retrieved August 22, 2026
- Business entityOK
Corporation — UBI 328035613
source ↗ — retrieved August 22, 2026
- PrincipalOK
MCLAUGHLIN, JEAN E
source ↗ — retrieved August 22, 2026
Reputation
Banner Furnace & Fuel maintains a strong reputation across multiple platforms with consistently positive customer reviews and BBB A+ accreditation. The company has been operating in Spokane for nearly 100 years with no evidence of licensing disciplinary actions or fraud-related issues. A small number of BBB complaints exist, primarily concerning diagnostic fees and one unresolved propane installation claim, but these do not indicate a pattern of widespread fraud or misconduct.
Reviews by platform
| Platform | Rating | Reviews | Notes |
|---|---|---|---|
| Google ↗ | 4.6 | 313 | Company claims 250+ 5-star reviews; third-party aggregator reports 4.6 stars with 313 reviews. |
| Yelp ↗ | — | 44 | 44 reviews with positive sentiment regarding professionalism, cleanliness, and thorough explanations of work performed. |
| Better Business Bureau (BBB) ↗ | A+ | — | BBB Accredited Business with A+ rating, accredited since July 1, 1955. Four complaints filed in the last 3 years, with one closed in the last 12 months. |
| Angi | 4.5 | — | Rated 4.5 out of 5 with older reviews praising punctual arrival, professionalism, and cleanup practices. |
| HomeAdvisor | — | — | Listed as new on HomeAdvisor with no existing customer reviews. |
| Experience.com | 4.55 | 316 | Third-party aggregator reports 4.55 stars from 316 verified reviews. |
| Facebook ↗ | — | — | Banner Furnace & Fuel Spokane page with 434 likes and community engagement indicators. |
Complaints
- Customer reported propane leak from improper installation; company allegedly refused to inspect, repair, or compensate. Customer stated the issue posed a fire hazard for approximately 6 months and was not identified during two service visits. — source ↗
- Customer alleged the company's diagnostic-fee waiver policy (waiving fees when new equipment is purchased) constitutes deceptive business practice designed to pressure customers into purchasing units. — source ↗
Home-state license
WA: ACTIVE
All sources consistently reference the same Spokane address (122 N Helena St, Spokane, WA 99202), phone number (509-535-1711), founding claim of 1924, and family ownership (McLaughlin principals). BBB records and verified WA L&I data confirm MCLAUGHLIN, JEAN E as the registered principal. No other same-named or confusingly similar entity found in the Spokane area. Minor discrepancy: BBB lists business incorporation as August 31, 1955, and business start as January 1, 1914, while company marketing claims 'since 1924'—likely inconsistent record-keeping rather than indication of separate entity. No news coverage, disaster-rebuild associations, lawsuits, or licensing disciplinary actions found. Confidence is high that all findings refer to WA license BANNEFF378NT.
Before you sign
Get a written, detailed contract before work starts or money changes hands
A handshake deal or a one-page estimate leaves a lot unwritten — get the full scope, price, schedule, and payment terms into one signed document. It's commonly recommended you get a written agreement that spells out the scope of work, materials, start and completion dates, total price, and the payment schedule — and that you don't let work begin, or hand over money, until both sides have signed it. If a contractor resists putting terms in writing, treat that reluctance as information in itself.
Be cautious about large upfront deposits
Asking a homeowner for a large deposit or full payment before any work begins is one of the most common patterns in post-disaster contractor scams. It's commonly recommended you keep any upfront deposit small — enough to cover initial materials or permit costs, not the bulk of the contract — and get the exact payment schedule in writing. L&I's hiring-a-contractor guidance covers current specifics; treat pressure for a large deposit as a reason to slow down.
Pay by completed milestone, never ahead of the work
Structuring payment around finished stages — foundation poured, framing complete, roof on — instead of a calendar schedule gives you leverage if something goes wrong partway through. It's commonly recommended you inspect each milestone yourself, or have someone you trust inspect it, before releasing that portion of payment. The final payment shouldn't be due until you're satisfied the work is complete and has passed any required inspections.
Get lien releases from subcontractors and suppliers before final payment
In Washington, subcontractors and material suppliers who aren't paid by your general contractor can potentially place a lien on your property, even if you already paid the general contractor in full. Before making the final payment, it's commonly recommended you ask for signed lien releases (sometimes called lien waivers) from every subcontractor and supplier who worked on the job, so you aren't at risk of paying twice for the same work.
Get a certificate of insurance that names you
A certificate of insurance from the contractor's liability insurer, ideally naming you as an additional interest, is commonly recommended before work starts — it gives you documentation of coverage if a worker is injured on your property or the contractor damages something during the rebuild. Confirm the policy is active and matches what's on file with L&I rather than taking a photocopy at face value.
Verify the license and bond yourself at L&I — don't take their word for it
Every fact in this report links back to its source so you can double-check it, and it's commonly recommended you also look the contractor up directly at L&I's own verification tool (secure.lni.wa.gov/verify) before signing anything, since license and bond status can change after this report was generated. A license number printed on a business card or truck door doesn't confirm the registration is current, active, and actually belongs to the company you're about to hire.
Ask for local references from the last two years, and call them
References from jobs completed in the last two years, ideally similar in scope to yours, are commonly recommended over older or out-of-area references — a lot can change at a company in a few years, especially one that has recently expanded into disaster-rebuild work. Call the references yourself and ask specifically about timeline, communication, change orders, and whether they'd hire the contractor again.
Never sign an assignment of insurance benefits without review
An assignment of benefits (AOB) signs over your right to your own insurance claim payout directly to the contractor — once signed, you can lose much of your ability to control or dispute how that money is handled. It's commonly recommended you have your own insurer review any assignment-of-benefits document before signing, and consider having a lawyer review it too, rather than signing one a contractor hands you on the spot.
This report was assembled automatically from public records and web sources on August 22, 2026. It may contain errors or miss information, and it can go out of date. It is not legal advice, not a recommendation for or against hiring anyone, and not affiliated with any government agency. Always verify at the linked official sources.